Frequently Asked Questions About Our Services
How Can I Book An Appointment?
As a concierge practice, appointments are scheduled directly through our office. Please call our team to book your visit—we’ll help coordinate a time that works best for you.
Do You Accept Health Insurance?
Yes. Our concierge care model works alongside your private insurance. We continue to bill insurance for covered medical services while providing a higher level of personalized care. We participate with most major carriers; however, coverage may vary by plan. Please contact your insurance provider to confirm we are in-network.
What Should I Bring To My Appointment?
To make the most of your visit, bring your ID, insurance information, current medications and supplements, and any recent records or labs. This allows us to deliver a more personalized, efficient experience.
Can I Reschedule Or Cancel My Appointment?
Yes, you can reschedule or cancel your appointment by contacting our office. We kindly ask for advance notice so we can accommodate other patients.
Do You Offer Emergency Services?
We do not offer emergency services. For urgent or life-threatening situations, please call 911 or visit the nearest emergency room.
Are Your Doctors Board-certified?
Yes, our board-certified physicians combine clinical expertise with a concierge approach to provide personalized, high-quality care
What Is Concierge Medicine?
Concierge medicine is a personalized approach to healthcare that provides longer visits, enhanced access to your provider, and a stronger focus on prevention and overall wellness.
What Are The Benefits of Concierge Medical Care?
Concierge care offers more personalized attention, longer appointments, easier access to your provider, reduced wait times, and a proactive approach to long-term health.
Can I Still Use My Insurance With A Concierge Practice?
Yes. Norterra Family Medicine continues to work with most major insurance plans while also offering the added benefits of concierge-style care and personalized attention.
How Long Are Appointments?
Appointments are typically longer than traditional primary care visits, allowing more time for personalized attention, detailed discussions, and comprehensive care planning.
What Is Included In The Membership?
Membership benefits may include longer appointments, enhanced provider access, personalized wellness planning, preventive care support, and a more comprehensive, relationship-based approach to your health.
Can Functional Medicine Work Alongside My Current Treatments?
Yes. Functional medicine is designed to complement traditional medical care by addressing underlying imbalances, lifestyle factors, and overall wellness alongside your current treatments.
